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How to get started:

-Contact us via email with your Pet needs and location

 

- Request Dates of Service (D.O.S)so we can check availability

 

-Time to set up a Meet & Greet- we will coordinate a day and time that best fits both our schedules

-Client Portal Link will be given along with client Contract.

-access client portal and add all your information

 

-Please make sure to have  extra key available if necessary for your Meet&Greet.

(Charges may apply for extra visit before D.O.S begin)

 

Once you have contacted us for a Meet N Greet - you will recieve a welcome email regarding access to your account.

 

Which will allow you to add :

-Client Information 

- Dates of Service

-Payment options

-pet care instructions

-quotes,invoices

-request dates of service

-recieve updates

and so much more 

We offer one free curtesy meet & greet. This allows us to get to know your family and daily schedules and make sure we are a good fit

 

Once you have scheduled your meet & greet please have the following ready and  available for your pet care provider

- Keys/code for entry

-Payment/retainer

$15 fee for key pickup/drop off or to reschedule client no show

Client Info & Client Portal Account info must be completed before services

 

Pet-Sitting

50% Retainer required to book.

(Non Refundable)

(Service Dates are not guaranteed until Retainer is made)

 

Any Cancellations within 24 hours of service, Early End date, Arrival while Pet Care is in progress

Full Payment is still owed (no refunds)

Dog Walking/Let Out fees are due on Date of Service or prior.

 24 hour cancellation notice for full refund

 

Payment Options

Check

Cash

Chase quick pay/Zelle

Venmo

 

Please make Check to Home Alone Pet Care Inc

 

ChaseQuickPay- hapcnorthshore@gmail.com-224-999-2171

 

Venmo- www.venmo.com @hapcnorthshore.

 

Meet and Greet

Account 

Portal 

Policies

Payment Options

how to get started